Impact of Soft Skills Training Program on Head Nurses’ Performance

Hussein Yassein Hussein, Noha; Samir Abd El-Aziz Elsaiad, Hanaa

doi:10.21608/ejhc.2021.196858

Impact of Soft Skills Training Program on Head Nurses’ Performance

Document Type : Original Article

Authors

¹ Lecturer of Nursing Administration, Faculty of Nursing, Helwan University, Egypt

² Lecturer of Nursing Administration, Faculty of Nursing, Benha University, Egypt

10.21608/ejhc.2021.196858

Abstract

Background: Soft skills are equally important as hard skills. Technical hard skills are no longer
enough for head nurses to compete in this highly competitive work environment. Therefore, soft
skills are of paramount importance. Research Aim: This study aimed to evaluate the impact of soft
skills training programs on head nurses’ performance. Research design: a quasi-experimental (one-
group pretest/posttest) research design was utilized to accomplish the aim of this study. Setting:
The study was carried out in the Benha university hospitals in six General Medical Units, two
General Surgical Units (Male and Female). Subject: This study included a convenience sample of
n=50 head nurses. Tools: three tools used for data collection includes a structured questionnaire
sheet, job performance evaluation sheet, and
soft skill evaluation checklist. Results: There were
highly statistically significant differences for
head nurses’ knowledge, job performance, and soft
skills pre/post-intervention at p <0.01 for all.
Conclusion: Based on the study findings, a training
program about soft skills effectively improve head nurses’ knowledge, job performance, and soft
skills. Recommendation: Regular training programs about soft skills for nurses and nursing
administrators are essential for encouraging positive nurses’ skills and maintain effective health care.

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