Assessing the Nursing Performance to Meet Client Satisfaction regarding Antenatal Care

Document Type : Original Article

Authors

Community Health Nursing-Faculty of nursing -ain shams university-Cairo-Egypt

Abstract

Aim: This study aim was to assess nursing performance to meet clients' satisfaction
regarding antenatal care. Design: descriptive research was utilized in this study. Setting: The
study was conducted at three MCH centers at Shoubra ELKhima district. Sample all nurses
in the previous MCH centers are 35 nurses and 150 pregnant women attending for maternal
health care. Tool: two tools were used for data collection the first one was a structured
interviewing questionnaire sheet included socio demographic data about nurses, nurses’
knowledge regarding antenatal care, socio demographic data about pregnant women,
obstetric history, antenatal follow up and likert scale which monitor women satisfaction. The
second tool was an observational checklist to observe actual nursing performance in ante-
natal care clinic. Results: the majority of the nurses had poor knowledge regarding antenatal
care in MCH centers and had poor performance of antenatal care. The majority of the study
subjects were unsatisfied with the performance of the nurses in MCH centers. Conclusion:
quality of antenatal care provided at studied MCH centers was poor, due to shortage of
staff, lack of necessary equipment and supplies. Pregnant women were unsatisfied with
antenatal care provided in these centers. Recommendation: Continuous training Programs
for health care providers at MCH centers to improve their performance and consequently
raise the quality level.

Keywords

Egyptian Journal of Health Care
Volume 10, Issue 1
March 2019
Pages 708-720

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