Communication Skills and Its Influence on Workplace Deviant Behavior among Staff Nurses

H. Kazamel, Soaad; M. Shazly, Mona; M. El Sayed, Samah

doi:10.21608/ejhc.2025.445704

Communication Skills and Its Influence on Workplace Deviant Behavior among Staff Nurses

Document Type : Original Article

Authors

¹ * M.S.C. Nursing Administration

² Professor of Nursing Administration Faculty of Nursing- Ain Shams University

³ Assist Professor of Nursing Administration Faculty of Nursing- Ain Shams University

10.21608/ejhc.2025.445704

Abstract

Background: Communication skills are of major importance in the nursing practice, with important positive impacts on patients’ outcomes and reduce workplace deviance behaviors. Aim: This study aimed at assessing communication skills and its influence on workplace deviant behavior among staff nurses. Research design: A descriptive, correlational design was used. Setting: The study was conducted at non-critical units in Ain Shams University hospital. Subjects: 130 staff nurses were included in the study using convenience sampling technique. Tools of data collection: The data were collected by using two tools namely; communication skills observational checklist and nursing workplace deviance behavior questionnaire. Results: Majority (97.7 %) of the staff nurses had inadequate total practices of communication. Less than half (41.5%) of studied staff nurses had total workplace deviance behavior, and (58.5%) of studied staff nurses hadn’t total workplace deviance behavior. Conclusion: There was a statistically significant correlation between staff nurses' practices of communication and workplace deviance behavior. Recommendations: communication skills training program should be applied to staff nurses. Develop and communicate clear policies regarding acceptable behavior and workplace standards.

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