Relation between Nurses' Caring Behaviors and Satisfaction of patients with COVID-19

Document Type : Original Article

Authors

1 Assistant professor of Medical Surgical Nursing, Faculty of Nursing Suez Canal University-Egypt

2 Lecturer of Medical- Surgical Nursing, Faculty of Nursing, Suez Canal University -Egypt.

Abstract

Background, Coronavirus disease 2019 (COVID-19) pandemic is critical challenges with quality of nursing care and patient satisfaction,
the study aim: was to study relation between nurses caring behaviors and Satisfaction of patients with COVID-19. Design and sample: A
descriptive, Correlational design was used. A consecutive sample of 80 patients and 80 nurses were recruited. Setting: inpatient unit in Abo
Khalifa Isolation Hospital. Tools of data collection: Four measurement instruments were used. Nurse Participants completed the Nurse’s
demographic Information questionnaire and the Caring Behaviors Inventory-24 (CBI-24). Patient participants completed the Patient Demographic
Information Questionnaire and the Patient Satisfaction scale (PSS). Results. Regarding the studied patient’s satisfaction, the highest mean score
was related to technical-professional domain with mean 4.37±.37, while the lowest mean score was related to interpersonal- educational domain
with mean 4.28±.41. Concerning nurses’ caring behaviors, the highest mean score was related to professional knowledge and skills domain with
mean 5.63±.62, while the lowest mean score was related to positive connectedness domain with mean 5.16±.77. Conclusion: There was highly
statistically significant correlation between total mean scores of nurses’ caring behaviors and Satisfaction of patients with COVID-19
Recommendations: Provide in service training for nurses to improve to improve nursing caring behaviors especially connectedness domain
which consequently improve patient’s satisfaction especially regarding interpersonal- educational domain .

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