Document Type : Original Article
Authors
1
Assistant Professor, Nursing, Administration, Faculty of Nursing, Zagazig University, Egypt
2
Lecturer, Nursing, Administration, Faculty of Nursing, Mansoura University, Egypt.
3
Lecturer, Nursing, Administration, Faculty of Nursing, Nursing, Zagazig University, Egypt
4
Lecturer, Nursing, Administration, Faculty of Nursing, Fayoum University, Egypt.
Abstract
Background: Total quality management allows healthcare firms to discover customer needs,
benchmark for best practices, and improve procedures to provide appropriate care and reduce the
frequency and severity of medical errors. Create an action plan, establish an evaluation framework,
identify monitoring tools, detect measures, and recognize critical performance. The study aimed to
develop and validate a strategic plan for total quality management in nursing. Methods: The
descriptive exploratory design was used to achieve the aim of the present study. This study was
conducted
at Specialized Medical Hospital (SMH MU) in Mansoura University Hospitals.
purposeful
sample of (n = 87) head nurses, (n = 135) from nurses, and a Jury committee (n = 30).
Data was
collected using one 1Questionnaire format and two opinion questionnaire sheets.
Results: Nursing staff (head nurses & nurses) awareness related to the concept and the reasons of
TQM were, 60.1180 ±9.60967and 23.4009 ±5.95584 respectively. nursing staff (head nurses &
nurses) awareness related to obstacles to adopt total quality management was high
(94.2297±9.97673). The perspectives of head nurses and nurses on the values of the nursing
strategic plan for TQM did not differ much. While there was a statistically significant difference in
the vision and mission of the nursing strategic plan for TQM between head nurses and nurses at a p-
value of 0.05, (.000). In the SWOT analysis of the strategic elements, there was a statistically
significant difference between nurses and head nurses at p-value (.000).No statistically significant
difference related to key performance indicators. Both head nurses and staff nurses were agreed on
TQM performance indicators. Conclusion and recommendations: The suggested strategic plan
TQM in nursing should be utilized and allocate the needed and required resources for higher quality
care, improved patient happiness, improved employee morale and enhanced productivity as a result
of implementing the recommended plan.
Keywords
)
View on SCiNiTO