Work Place Incivility and its Effect on Quality of Work Life among Staff Nurses

Background: Workplace incivility is a significant issue in clinical practice. Workplace
incivility which is troubling not only to the healthcare provider but also to the delivery of care
beneath the shade of incivility. Incivility impacts various work-related outcomes on the individual
level and influence on the nurses' professional quality of work life. The aim of the study was to
assess the effect of work place incivility on quality of work life among staff nurses. Research
design: Descriptive correlational design was used in carrying out this study. Setting: This study was
conducted in El-dmerdash hospital which affiliated to Ain shams university hospitals. Subjects:
Study subject included (154) staff nurses out of (250) working in aforementioned setting. Tools:
Data for this study were collected using two self-administrated questionnaires namely: nursing
incivility scale and quality of work life scale. Results: Less than two third of the studied staff nurses
had high level of agreement regarding total work place incivility, and slightly more than two third of
the studied nurses had high level of agreement regarding total quality of work life dimensions. Eight
percent of studied staff nurses had highest level of agreement toward free riding dimension and
more than three quarter of studied staff nurses had highest agreement level toward rotating
schedules negatively affect life dimension, Conclusion: There was a statistically significant positive
correlation among all levels of workplace incivility and quality of work life dimensions of studied
staff nurses. Recommendations Develop and implement comprehensive code of conduct and
effective strategies to handle with nurse’s incivility behavior.