Impact of implementing a nurse caring behavior protocol on postoperative cardiac patient satisfaction

Document Type : Original Article

Authors

1 Critical Care and Emergency Nursing Department, Faculty of Nursing, Alexandria University, Egypt.

2 Medical Surgical Nursing Department, Faculty of Nursing, Beni-Suef University, Egypt.

Abstract

Background: Critical care nurses (CCNs) need to comply with caring behaviors when caring for
postoperative cardiac patients. Furthermore, patient satisfaction is a key indicator of nursing care
quality. As such, this study focused on these critical issues considering the limited research
available on the impact of caring behaviors on postoperative cardiac patient satisfaction. Aim: To
evaluate the impact of implementing a nurse caring behavior (NCB) protocol on postoperative
cardiac patient satisfaction. Design: A randomized controlled trial with two parallel groups design
was followed. Setting: The study was conducted at a cardiac surgery intensive care unit in the
Teaching Main University Hospital, Alexandria, Egypt. Subjects: A total of 60 patients were
included in this study during the first 2 days following surgery. Patients were randomly assigned to
either a control group, which received routine nursing care, or a protocol group, which received
NCBs protocol through simple randomization method. Tool of data collection One tool was used
“Postoperative Cardiac Patient Satisfaction with NCBs Evaluation”. Results: The protocol group
was significantly satisfied with the NCB protocol that was applied during admission and orientation
process, physical and psychological care, social interaction between patients and nurses, health
teaching competencies, and maintenance of a healing environment (p = 0.00). Conclusion:
Incorporating NCBs into nursing practice improved postoperative cardiac patient satisfaction.
Recommendation: This study raises awareness among CCNs regarding the necessity of applying
NCBs in the postoperative care of cardiac patients to get their satisfaction.

Keywords