Emotional Intelligence Practice and Its Relation to Conflict Resolution Styles Among Academic Nursing Students

Mohamed Abdelrahman, Mahitab; Salama Abdelaziz, Faten; Abd Alrahman Hassan, Ahmed

doi:10.21608/ejhc.2023.334884

Emotional Intelligence Practice and Its Relation to Conflict Resolution Styles Among Academic Nursing Students

Document Type : Original Article

Authors

¹ Lecturer of Nursing Administration, Faculty of Nursing, Suez Canal University, Egypt.

² Lecturer of Nursing Administration, Faculty of Nursing, Cairo University, Egypt.

10.21608/ejhc.2023.334884

Abstract

Background: Emotions are essential in conflict situations. Emotional intelligence includes the capacity to settle and handle conflicts. Understanding and managing emotions can help nursing students connect better with their patients, improving patient satisfaction and outcomes. Aim: To assess emotional intelligence practice and its relation to conflict resolution styles among academic nursing students. Research design: A correlational descriptive design was used. Sample: A convenience sample of (641) baccalaureate nursing students. Setting: The study was conducted at the Faculty of Nursing, Suez Canal University. Tools: Two tools were utilized in the study. Tool (I): It consisted of two parts: personal data and the Wong and Law Emotional Intelligence Scale, which assessed emotional intelligence. Tool (II): Rahim Organizational Conflict Inventory, which measured conflict resolution styles. Results: 58.3% of the participants have a high level of emotional intelligence practice level. While 39.8% have a moderate level and 1.9% have a low level of emotional intelligence practice. The highest mean percentage (83.5%) of them used a compromising style in conflict management, while the lowest mean percentage (64%) used a competing style. Conclusion: Nursing academic students have a high level of emotional intelligence practice, and the majority of students use a compromising style for conflict resolution. There was a positive statistically significant correlation between emotional intelligence practice and conflict resolution styles. Recommendations: Implement specialized training programs to enhance emotional intelligence skills for nursing students and, additionally, provide workshops or courses focusing on effective conflict management and communication skills, including active listening, assertiveness, and empathy.

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